CrossRealms partners with 3CX and Twilio to build strong customer relationships across your entire business.
By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, 3CX ensures users can share and access data all from one centralized location, collaborate in real-time and hold audio and video conferences with multiple people. No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level. This will improve collaboration, boost productivity, increase mobility and most importantly: enhance the customer experience.
3CX: A Unified Communications Solution Made Easy
See the Status of Your Colleagues
The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.
- Eliminate expensive voice mail tags
- Avoid unnecessary transfers of phone calls that irritate customers
- Visible from all 3CX Apps: Web, Windows, iOS and Android
Deliver Faxes & Voicemail to Inbox
Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.
- Forward voicemails to inbox
- Listen to voicemails without calling in
- Faxes are received as PDF files in your email
Instant Messaging / Text chat
Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, iOS and Android apps from anywhere – a true unified communications solution!
- Chat with website visitors, real-time
- Send text messages, links and more at no additional cost
- Available on web, Windows, iOS & Android apps
3CX combined with Twilio increases operational efficiency by using new channels to mobilize workers and serve customers faster.
Send notifications at scale
Deliver job alerts to specific employees with the right set of skills. Twilio integrates with your Field Service Management system, allowing you to programmatically contact specific employees, departments, and specialists.
Schedule shifts faster
Broadcast alerts to employees to fill shifts faster, and address emergency customer requests. Integrate your scheduling system with the Twilio platform to manage two-way communications with your employees.
Create secure conversations
Let workers communicate with customers using their own phones, without exposing either parties’ personal phone numbers. Twilio uses masked phone numbers to protect sensitive data while fostering seamless communication.
Monitor conversations for compliance
Twilio integrates with your CRM, allowing you to monitor conversations to ensure both parties on your platform are following your terms and conditions.
Notify customers of account changes
Keep customers in the loop about important account activity such as low balance alerts, password resets, and bill reminders. Tailor the notification channel and frequency of alerts to your customer’s preferences.
Trigger appointment reminders from your CRM
Reduce no-shows by delivering appointment reminders on channels ranging from SMS, to Email, to Voice, to WhatsApp. Notify waitlisted clients about appointment availability programmatically.
Contact us Here to Get Started!
Our success is measured not by our standards, but by our clients’. That’s the CrossRealms difference.
